If this service is not running, your sign-in credentials will become invalid after some time has passed. The Creative Cloud desktop app manages your account information using the Windows Management Instrumentation (WMI) service. Windows users, ensure that WMI service is running Launch the Creative Cloud desktop app and sign in to your Adobe account.Restart your computer, and then repeat steps 1 through 4 to ensure that the LAN settings changes were retained. Select the Automatically detect settings option, and deselect the Use automatic configuration script, and Use a proxy server for your LAN options.In the Connection panel, click LAN settings.In Internet Explorer, choose Settings, then Internet Options.Setting auto-detection of LAN settings may solve them. If you’re using Internet Explorer on a Windows system, you may have a network issue.If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update appears.Click the Creative Cloud desktop icon in the taskbar (Windows) or Apple menu bar (macOS), to open the Creative Cloud desktop app.If the Creative Cloud Desktop app is installed. Check for Creative Cloud desktop app updates. Reboot the machine after updating Acrobat.Here’s what to do when you can’t sign in to Acrobat/Creative Cloud apps, you’re unexpectedly signed out of Acrobat/Creative Cloud, or you’re required to sign in multiple times. Acrobat keeps asking to sign in/repetitive sign-in prompt.Īcrobat/Creative Cloud signs you out or asks you to sign in repeatedly.
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